Billing & Cancellation Policy

All customers of Related Media ("RM") are subject to this billing and cancellation policy (this "Policy"). Use by a customer of RM's services or network constitutes acceptance by such customer of the terms of this Policy.

Billing Information

All customers are required to provide RM with accurate and complete billing information, including legal name, physical address, e-mail address, telephone number, and, if applicable, automatic payment information (i.e., credit card or ACH). All customers are responsible for reporting to RM any changes in such billing information within 30 days of such change.

Invoices for services are either e-mailed, faxed, or mailed directly to each customer. Customers shall be invoiced and charged for services rendered plus any additional usage charges. All customers are responsible for payment of invoices regardless of whether such invoices were actually received. For customers participating in any automatic payment plan, all customers are responsible for being aware of the amount that shall be automatically charged from such customer's account each month.

All charges invoiced to a customer shall be deemed to be valid and undisputed unless the customer disputes such charges in writing within 60 days after the invoice is e-mailed, faxed, or mailed by RM to the customer. Each customer is responsible for payment for all services provided to such customer by RM at RM's standard charges (unless otherwise set forth in the customer's service agreement with RM) and pursuant to RM's standard billing practices, regardless of whether the provided service is specifically set forth in the customer's service agreement with RM.

With respect to customers that are provided "usage based" bandwidth services, burstable co-location services, burstable hosting services, and/or burstable frame relay services, such services shall be billed monthly by RM in accordance with RM's standard billing methodology, which may change from time to time.

Cancellation Information

A customer may terminate its account with RM only in accordance with its applicable service agreement. To provide written notification to RM of its intent to terminate in accordance with its service agreement, a customer must provide such notice via one of the following procedures:

· via e-mail to cancel@relatedmedia.com .

· via facsimile to 646-290-6469; Attention: Customer Support/Cancellations

· via U.S. Postal Service to RMI, Inc.; Attention: Customer Support/Cancellations; 943 Boston Post Road, Madison, CT 06443

Written notification of termination must include customer name, address, and telephone number, and the effective date of termination of the account. For month-to-month shared hosting accounts, the effective date of termination must be the last day of a billing cycle, and written notification of termination must be received by RM no less than 30 business days prior to the next billing cycle to be effective on the last day of the current billing cycle. For all other accounts, the effective date of termination and receipt by RM of written notification of termination must be in accordance with the terms of the applicable service agreement.

Accounts that are not terminated in accordance with the above procedures shall remain active and shall continue to incur monthly service charges until properly terminated.